Tidio is a global leader in AI-powered customer service software that combines live chat, AI-driven chatbots, ticketing, and helpdesk functionality into one seamless platform. Founded in 2013 and originally based in Poland, Tidio now operates with headquarters in San Francisco and additional offices in Szczecin and Warsaw. The platform features a lightweight, customizable live chat widget with real-time visitor tracking, live typing previews, and canned responses to streamline agent interactions. Its advanced AI component, Lyro, can resolve up to 70% of customer inquiries by learning from FAQs, website content, and uploaded knowledge bases—seamlessly escalating conversations to human agents when needed.
Tidio’s no-code visual flow builder enables businesses to create automated conversation paths quickly, with templates for lead generation, sales, and customer engagement. Its unified inbox allows teams to manage messages across websites, social media (including Messenger, Instagram, and WhatsApp), and email in one place. The built-in helpdesk supports ticket creation, assignment, and analytics, helping support teams prioritize and resolve inquiries efficiently.
Tidio supports multi-language communication, integrates with over 40 platforms—including Shopify, WordPress, HubSpot, Mailchimp, and Zendesk—and offers a visual analytics dashboard to monitor performance and user behavior. Businesses benefit from proactive visitor engagement through customizable triggers and workflows, helping increase conversions and customer satisfaction.
Tidio offers a freemium model with a robust free tier, alongside flexible paid plans: Starter, Growth, Lyro AI Agent, Flows, and high-volume enterprise options. Premium tiers unlock advanced AI features, increased conversation capacities, priority support, and branding customization. Trusted by over 300,000 businesses—including major brands across 205+ countries—Tidio combines simplicity with scale, enabling businesses of all sizes to deliver smart, efficient, and engaging customer support.
Full Address: Tidio LLC, 149 New Montgomery Street, 4th Floor, San Francisco, CA 94105, United States.
